If this is your primary printer, press the Set As Default button – this can sometimes be enough to make Windows re-find the printer and make them best of friends from here on in. If your printer is listed, but there’s a little grey ‘offline’ label underneath it, we need to dig a little deeper. If your printer isn’t listed on that screen, press Add a printer or scanner and try and find it that way. Type “printer” into the Windows search bar and open the Printers & Scanners menu that appears. If both are definitely connected to the same band, then it’s time to dive into Windows settings. ( You’ll find more information about the different Wi-Fi bands here.) Most devices will still detect another device on a different band, but just to make sure, connect them to the same band. Some dual-band Wi-Fi routers offer two networks you can connect to at home – one on the 2.4GHz band and one on the 5GHz band. The first thing to check is that your printer and PC are actually connected to the same network and both devices are turned on. Click here to find out more and order a copy. This article is an extract from Help! My Computer Is Broken.
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